Delivery information
We usually dispatch orders within 2-5 days from the date the order is placed on our website. Some orders may arrive in more than one shipment.
Digital products are delivered by email link after your order is confirmed. If you have an account, the download is also available there.
UK delivery. We use Royal Mail Tracked 48 for standard shipping. Please allow 1-2 days after dispatch unless otherwise stated by Royal Mail.
International delivery. Please allow up to 28 working days for receipt of goods.
Carriage charges are displayed at checkout as they vary depending on order size and delivery location.
See our FAQs for more information.
Where we ship
We currently ship physical products to the following countries:
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Digital products are available worldwide.
Returns
Change of mind. You can return physical products within 14 days after the day you receive them. Items must be unopened and in their original condition. Returns are at your own cost. We recommend using a tracked service.
We may reduce your refund if the product is not in its original, unopened condition. We only refund standard delivery costs, not any extra paid for express delivery.
Digital products. Once you click the download link and start the download, you lose your right to cancel. If you have not started the download, contact us and we will review your request.
Print on demand and personalised products. These are made to your specification and cannot be returned for a change of mind. If a print on demand product is faulty due to a printing error on our side, we will offer you a reprint or a refund.
For full details, see our Terms and Conditions of Sale.
Faulty, damaged or incorrect items
If you receive something that is faulty, damaged or not as described, contact us at hello@sewdirect.com with your order number as soon as possible. We may ask for photographs or other information so we can assess the problem quickly.
We cover the cost of return postage for faulty, damaged or incorrect items. Where the law requires it, we will repair, replace or refund the product.
Your legal rights under the Consumer Rights Act 2015 are not affected.
How to return
- Email us at hello@sewdirect.com or use the form on our contact page. Include your name, order number, what you bought, and a clear statement that you want to cancel or report a fault. We will confirm your request by email.
- For physical products, post the item back to us within 14 days of telling us. Use a tracked service and keep your proof of postage. Returns for change of mind are at your own cost.
- We will process your refund within 14 days of receiving the returned item, using the same payment method you used to pay. For digital products, we will process your refund within 14 days of confirming your request.